Return Policy

Material purchased from Library Bound that is received by the Library with a production defect, may be returned for a full credit or a no charge replacement.

An order duplicated by Library Bound, or a title that does not fit the Library’s ARP profile, may be returned for a full credit.

Material received by the Library with processing specifications that do not match the Library’s processing profile, may be returned for a full credit or a no charge replacement.

• Returns must be made within 60 days of the invoice date
• Authorization from Customer Service is required to return material that is cancelled by the Library

Credits
Library Bound will issue a credit for all acceptable defective material in a timely manner.  Please do not claim a credit or short pay an invoice until LBI has issued the appropriate credit.

Return Authorization Contact Information
Print Material:
LBI East                                                     LBI West                         
Lisa Strome                                               Michael Gray
Print Coordinator                                     Account Executive                 
519-885-3233 x24                                    604-434-5242 x228
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AV Material:
CD Music & Video Games                        DVD Material
Tracy Reid                                                     Anna Kardas    
Music & Video Game Coordinator           DVD Coordinator  
519-885-3233 x29                                       519-885-3233 x30       
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Customer Cancellation Policy

Customers requesting an order cancellation should contact one of the following:

Print & Audiobooks:                                CD Music & Video Games:
Lisa Strome                                                 Tracy Reid
Print Coordinator                                       Music and Video Game Coordinator
1-800-363-4728 x24                                   1-800-363-4728 x29
519-885-3233 x24                                       519-885-3233 x29
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DVD Material:                                           Multilingual Material:
Anna Kardas                                               Sue Clarke
DVD Coordinator                                       Multilingual Selection Specialist
1-800-363-4728 x30                                  1-800-363-4728 x32
519-885-3233 x30                                      519-885-3233 x32
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We will confirm receipt of your request within 2 business days. We will then respond within 5 business days to notify you if the material is eligible for return. 

We can cancel an order if the material has not been shipped from the vendors, and only if we have return privileges with that specific vendor. Special circumstances will be dealt with individually. 

Please note, we have an automatic 12-month back order cancellation date, unless we have been notified of an alternate date by the library. In most cases, material orders in our system that have reached 12-months from the initial order placement date will be automatically cancelled.

To avoid placing a duplicate order, please check the status of your order by contacting one of our Specialists, or by checking your order status on our website.